A young woman who was diagnosed with cancer was dismayed by the lack of greeting cards that expressed how she truly felt - but now she's on a mission to help others find the right words in times of crisis.
Emily McDowell was diagnosed with Stage 3 Hodgkin's lymphoma in 2001, when she was only 24.
While she was enduring the months of treatments that would eventually lead to remission, she noticed that friends and acquaintances often didn't know what to say - and that the greeting card industry wasn't helping.
"The sympathy cards were really… interesting," says McDowell, who lives in Los Angeles. "There wasn't much out there that spoke to the situation I was in."
The cards she received fell into a few categories. There were the "get well soon" cards that seemed like they made more sense for someone recovering from a broken leg than someone newly diagnosed with cancer.
"It felt almost like a challenge - like, 'um, okay… I'll try!'" McDowell said.
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