Jumia Nigeria Recruitment for Project Manager, Customer Experience 2019

Job Description

• This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.

In particular you will:

• Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
• Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
• Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
• Monitor other key customer-based projects progress and ensuring timely delivery of results.
• Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
• Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
• Regularly gather data from NPS surveys and report trends to manager along with insights and observations

Required Skills & Qualifications

• Bachelor’s Degree in Technology, Engineering or Analytic or related field.
• 5+ years in service, operation, project management or process improvement
• Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
• Ability to coordinate activities within cross-divisional and cross-functional teams
• Track record of on-time, on scope, high quality implementations
• Comfortable in a fast-paced, demanding and analytical start-up environment
• Professional experience in MS office tools (e.g. Excel, Word and PowerPoint).
• SQL skills desired.
• Advanced skills with Excel desired.

CLICK HERE for more information.

We believe this article was interesting, if yes, don’t hesitate using our share button below to inform – friends and relation via Facebook, Twitter or Google+umia is Africa’s leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

Job Description

• This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.

In particular you will:

• Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience
• Support projects aiming at improving and maintaining operational KPIs such as Customer Satisfaction (CSAT), Net Promoter Score (NPS), Quality of service, Productivity KPIs, etc.
• Work with cross-functional teams to build the business cases and plans for improving specific customer issues.
• Monitor other key customer-based projects progress and ensuring timely delivery of results.
• Design user-friendly tools, reports, dashboards and KPI’s to be used by management for customer KPI’s
• Identify and prioritize key touchpoints in the journey and design listening posts to capture stakeholder feedback at these listening posts.
• Regularly gather data from NPS surveys and report trends to manager along with insights and observations

Required Skills & Qualifications

• Bachelor’s Degree in Technology, Engineering or Analytic or related field.
• 5+ years in service, operation, project management or process improvement
• Experience in roles which organized aggregated customer data to analyze trends and feedback while developing plans based on emerging customer needs/requirements
• Ability to coordinate activities within cross-divisional and cross-functional teams
• Track record of on-time, on scope, high quality implementations
• Comfortable in a fast-paced, demanding and analytical start-up environment
• Professional experience in MS office tools (e.g. Excel, Word and PowerPoint).
• SQL skills desired.
• Advanced skills with Excel desired.

CLICK HERE for more information.

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International Business Machines Corporation Recruitment 2019

International Business Machines Corporation has been undergoing massive recruitment intake annually for the past years. We’ve received numerous requests by aspirants on various platforms yearning for legit information about the International Business Machines Corporation application form and guidelines for 2019-2020. Many applicants have been asking us questions like;

• How Can I Apply for International Business Machines Corporation Recruitment 2019-2020?
• Where can I obtain the 2019 International Business Machines Corporation form?
• Is the International Business Machines Corporation 2019 Recruitment Form out?
• When will International Business Machines Corporation Recruitment start?
• I need International Business Machines Corporation Trending Jobs update?
• Is International Business Machines Corporation Recruitment real for 2019?
• When is International Business Machines Corporation Application Deadline 2019?

Keep reading this article as you will find answers to the above queries.

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Federal Government Recruitment 2019/2020 and How to Apply for Vacancies

Federal Government Massive Recruitment Form for 2019 is Out Online…

Due to lack of job opportunity for massive Nigerian graduate, the Federal government of Nigeria has plan to provide good paying Jobs for the Unemployed Nigerians. All unemployed Nigerians are to register for the Federal government Jobs initiative.

The registration will help the government to collect up-to-date data of unemployed Nigerians so as to be able to link job seekers up with existing vacancies in the government.

This was disclosed in a statement signed by the Deputy Director, Information & Public Relations, National Directorate of Employment (NDE), Edmund Onwuliri on Monday.

The applicants are also directed to collect FCSC forms from chairmen of the states civil service commissions in the geo-political zones: North-West Kaduna, North-East Yola, North-Central and FCT Mabushi Abuja, South-East Owerri, South-South Port Harcourt, and South-West Ibadan.

According to him, the registration is in compliance with the third mandate of the National Directorate of Employment (NDE), which requires it “to obtain and maintain a data bank on employment and vacancies in the country with a view to acting as a clearing house to link job seekers with vacancies in collaboration with other government agencies.

N/B: Online Registration of unemployed Nigerians by the Federal government has started (The registration exercise first started in April 2017 and continues).

Current FG Recruitment Positions.

The Government of Nigeria with the assistance of the UNDP has secured funding through the Global Environment Facility (GEE) to implements project that would foster sustainability and resilience in Nigeria agricultural production. The goal of the five-year project is to enhance long-term sustainability and resilience of food production systems in Nigeria, building greater community resilience to climate risks and other shocks that drive food insecurity. The project is seeking for qualified individuals to be recruited in the Project Management Unit (PMU).

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Structured Energy Systems Limited Recruitment 2019 – (5 Positions)

Structured Energy Systems Limited has been undergoing massive recruitment intake annually for the past years. We’ve received numerous requests by aspirants on various platforms yearning for legit information about the Structured Energy Systems Limited application form and guidelines for 2019-2020. Many applicants have been asking us questions like;

• How Can I Apply for Structured Energy Systems Limited Recruitment 2019-2020?
• Where can I obtain the 2019 Structured Energy Systems Limited form?
• Is the Structured Energy Systems Limited 2019 Recruitment Form out?
• When will Marriott International Recruitment start?
• I need Structured Energy Systems Limited Trending Jobs update?
• Is Structured Energy Systems Limited Recruitment real for 2019?
• When is Structured Energy Systems Limited Application Deadline 2019?

Keep reading this article as you will find answers to the above queries.

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African Development Bank Group Job Portal 2019

African Development Bank Group (AfDB) – Established in 1964, the African Development Bank is the premier pan-African development institution, promoting economic growth and social progress across the continent. There are 80 member states, including 54 in Africa (Regional Member Countries).

The Bank’s development agenda is delivering financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth.

In order to sharply focus the objectives of the Ten Year Strategy (2013 – 2022) and ensure greater developmental impact, five major areas (High 5s), all of which will accelerate our delivery for Africa, have been identified for scaling up, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa.

1.) Division Manager, Finance
Location: Cote D’ivoire
Deadline: 8th August, 2019.
Click Here To View Details

2.) Vice President Private Sector, Infrastructure and Industrialization
Location: Cote D’ivoire
Deadline: 3rd August, 2019.
Click Here To View Details

3.) Driver
Location: Algeri
Deadline: 3rd August, 2019.
Click Here To View Details

4.) Principal Industrial Development Officer
Location: Cote D’ivoire
Deadline: 2nd August, 2019.
Click Here To View Details

5.) Division Manager, Power Utilities
Location: Cote D’ivoire
Deadline: 2nd August, 2019.
Click Here To View Details

6.) Principal Operation Coordinator
Location: Cote D’ivoire
Deadline: 2nd August, 2019.
Click Here To View Details

7.) Director of the Office of the Senior Vice President and Senior Management Coordinating Committee Secretariat
Location: Cote D’ivoire
Deadline: 2nd August, 2019.
Click Here To View Details

8.) Senior Editor/Writer
Location: Unspecified.
Deadline: 25th July, 2019.
Click Here To View Details

9.) Principal Water and Sanitation Engineer
Location: Sierra Leone
Deadline: 23rd July, 2019.
Click Here To View Details

10.) Driver
Location: Gabon
Deadline: 20th July, 2019.
Click Here To View Details

11.) Chief Social Safeguards Officer
Location: Kenya
Deadline: 12th July, 2019.
Click Here To View Details

12.) Water Resources and Climate Change Specialist
Location: Cote d’Ivoire
Deadline: 12th July, 2019.
Click Here To View details

NOTE:

• To apply for this position, you need to be national of one of AfDB member countries.
• Applicants who fully meet the Bank’s requirements and are considered for interview will be contacted. Only online applications submitted with a comprehensive Curriculum Vitae (CV) and copies of the required degrees will be considered. The President, AfDB, reserves the right to appoint a candidate at a lower level
• The African Development Bank is an equal opportunities employer. Female candidates are strongly encouraged to apply.
• The African Development Bank Group (AfDB) does not ask for payments of any kind from applicants throughout the recruitment process (job application, CV review, interview meeting, and final processing of applications). In addition, the Bank does not request information on applicants’ bank accounts
• The African Development Bank Group declines all responsibility for the fraudulent publications of job offers in its name or, in general, for the fraudulent use of its name in any way whatsoever.

African Development Bank Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. African Development Bank Groupdoes not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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